practice+by+Robbie+and+Nemo

To: Michelle Li (Trainee Electronic & Information Engineering Manager of Comproduct) From: Nemo Ni (Trainee Electronic & Information Engineering Manager of Comproduct) Date: 23 November 2009 Title: Customer Problem

Hi Michelle

I hope you can help me. I've just received a letter from Jameson Technology Hong Kong complaining about their order.

They said that the monitors they received were nearly impossible to adjust angle and had very poor image quality. They also complained about the complicated warranty policy that they have to sign hundreds of pages. Finally they said they had difficulty contacting the sales department. Do you have any idea how to solve these problems?

I'm not quite sure what to do. Looking forward to your early reply.

Cheers Nemo

To: Anson Cheung (Senior Sales Manager of Comproduct) From: Nemo Ni (Trainee Electronic & Information Engineering Manager of Comproduct) Date: 24 November 2009 Title: Jameson Technology Order

Dear Anson

I have received a letter from Jameson Technology Hong Kong regarding their order number 0335.

They are 3 problems that the customer was complaining about. 1. Monitors The monitors they received had very poor image quality and problems in adjusting angle.

Possible cause: The monitors selected were not advanced enough for this order

Solution: Raise the standard for the monitors and lower the standard for the processor and other components appropriately to compensate the extra cost for future orders. Replace the low quality monitors for the customer.

2. Warranty policy They complained that the warranty policy was too complicated that they needed to sign too many pages.

Possible cause: The amount of computers was very large and the complication of warranty policy was not taken into consideration by the sales department

Solution: Modify the policy for the convenience of customers HOW?

3. Contacting problem The customer said that their phones called were never replied

Possible cause: The customer called during lunch hour or other busy time.

Solution: Adjust the shifts for the employees so that they can in turn reply telephone calls most of the day.

If my suggestions meet with your approval, I'll implement them immediately.

Kind Regards Nemo

Report of FW MP3 1.Introduction This report was requested by Gary Tsang, Marketing Manager of F.Worthington Electronics. The report aims to identify the reasons of the unsati sfied performance of F.W MP3 and gives recommendations. Data for this report, which was prepared by M&D Market Research Company in September 2009 was was gathered by means of a questionnaire survey of 500 F.W MP3 users & 500keysound MP3 users. 2.Findings 2.1.Design Only 45% of F.W.MP3 users satisfied with design. However, 90% of Keysound MP3 users satisfied with design. Since F.W has entered the market of MP3 players for only three years, its design may be immature. 2.2.Functions 45%of F.W. users and 55% of Keysound users satisfied with Functions. One possible cause may be many people tend to buy a mobile phone with the functions of an MP3 player. Another possible cause are transfer of music files onto FW MP3 players requires a software program that must be installed on the user's computer. However, this is not the case for Keysound MP3 players since they simply use drag-and-drop. 2.3.Headphone quality Only 35% F.W. users satisfied with headphone quality, while 70% of Keysound users satisfied with headphone quality. The possible cause is FW headphones are made in China and Keysound uses janpanese made headphones. 3.Conclusion 3.1 The conclusion is that the dissatisfaction is mainly focus on design and headphone quality. 3.2 FW needs to improve their design and headphone quality to satisfied users. 4.Recommendation After considering the findings, following recommendations were made: 4.1 Employ famous designer in MP3 design field to improve the design of production. 4.2 Incorporate more advanced technology to improve user-friendly. 4.3 Use high quality headphones instead of China made headphone.

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Grammar of satisfy Some parts unclear in first task Spend more time on recommendations in Report. This is an important part.