Activity12+by+tim+n+winnie

To: June Lau (Trainee Electronic & Information Engineering Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 9 October 2009 Subject: Customer Complaint

Hi June,

I hope you can help me. I’ve just received a letter from a Mr. Leung complaining about the Sound Systems 2009 exhibition.

He mentioned three problems in the letter as follow s: 1. Difficulty in online registration 2. Over-crowding in venue 3. No leaflet left in the exhibition

I think the first problem is mainly because of system was overloaded. Moreover, the reason of the second problem and the third problem is underestim ating number of participants.

So, I think the possible solution is to upgrade system, book a larger venue, improve estimation techniques and give the online version leaflet.

Do you have any comment on my suggestions ? Maybe we can give him some leafl ets and free tickets for the future exhibition?

Looking forward to your early reply.

Cheers

William

To: Anne Kong (Exhibition Services Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 10 October 2009 Subject: Sound Systems 2009

Dear Miss Kong, **Complaints regarding the Sound System Exhibition 2009**

I have received a complaint letter about the Sound System Exhibition 2009 from a visitor. In his letter, he suggested some problems that he was facing during the exhibition. Those problems make him not able to enjoy the exhibition.

__1.Difficulty in online registration__ The complainant had difficulty in registering to attend the event. According to him, the on-line registration facility was totally unworkable so could not accept the application. It was found that the system is overloaded after the investigation. Therefore, I suggest to upgrade the system.

__2.Over-crowding in venue__ The venue is overcrowded according to the complainant. The venue is only large enough in holding a medium-sized business conference but too small to hold all the visitors in this public exhibition. This is due to the underestimation of participants. To prevent this problem happening again, a larger venue could be considered next time and a better approach should be used in estimation.

__3.No leaflet left in the exhibition__ The product information leaflets ran out during the exhibition, so complainant could not get the information about the product and mi ssed the best time to buy his favorite products. This is also caused by underestimating of participants. Electronic leaflets can be posted on the internet and sent to the registered guests before the exhibition to solve this problem.

Perhaps we should send him the leaflets and coupons,as well as offer him free tickets in the future exhibition.

If my suggestions meet with your approval, I will implement them immediately.

Kind regards

William