Activity+12+by+Jacob+and+Jean

To: June Lau (The Assistance Manager of Exhibition Service) From: Jean and Jacob (The Assistance Manager of Exhibition Service) Date: 27th October, 2009. Subject: Complain about the exhibition __The possible cause and the solutions for the exhibition__ Hi, June.

The possible cause and the solutions for the exhibition may be the follows: 1. The difficulty in online registration is due to connection overloaded. To deal with the problem, upgrade the server computers and the connection bandwidth is the possible solution.

2. Under-estimated number of participants may lead to overcrowding of exhibition venue. Booking a larger venue and improving estimation technique next time seems to be the solutions for this problem.

3. Under-estimated number of participants may also lead to lack of leaflets, which can be solved by printing more leaflets next time.

4. In addition to explanation, We need to apologize for the inconvenience cause. Compensations, including giving him leaflets and inviting him to the exhibition next time, are suggested.

To: Anne Kong (The Manager of Exhibition Service) From: Jean and Jacob (The Assistance Manager of Exhibition Service) Subject: Complaint about Sound System Exhibition 2009 Dear Anne, I have received a complaint letter concerning the Sound Systems Exhibition organized at the Fortune Hotel on22-25 of September. I, now, would like to outline the problem and suggested solutions for next time.

1. Online Registration System Online Registration System was overloaded due to the low capacity of the servers and the low bandwidth of the network. Upgrading the servers and the Internet connections might be one of the possible solutions.

2. Venue Size Under-estimated the number of participants may cause the venue was too small and over-crowded. To deal with the problem, booking a larger venue and improving estimation techniques next time should be considered.

3. Lack of Leaflets Under-estimated the number of participants, again, tends to the lack of leaflets so that more leaflets are suggested to be printed. In addition, uploading e-leaflets can also deal with the problem. Perhaps, we can send him leaflets to compensate. Also, I suggest inviting him to participate in the next exhibition by sending ticket next time. I would like you to permit me to implement the suggested solutions for next time so that the exhibition can be improved.

Yours truly, Jean and Jacob