Activity+12+by+Anthony+&+Derek

To: June Lau (Assistant e lectronic and i nformation e ngineer) From: Bruce Chan (Assistant electronic and information engineer) Date: 10 October 2009 Subject: Customer Complaint
 * __Memo__**

Hi June.

I have received a letter of complaint about the exhibition, Sounds systems 2009. I hope you can help me by giving some advises.

Mr Leung complained:
 * 1) Difficulty in online registration
 * 2) Over-crowding in event
 * 3) No leaflet left

I suggest the possible causes and solutions respectively are:
 * 1) Server maybe overloading during the period of registration. We should upgrade the server and maybe extend the period of registration to prevent people from registering at the same time.
 * 2) We may have underestimated the number of participants. We should improve the estimation technique next time.

We may have (...) underestimated the number of copies needed. We should prepare extra copies and provide online version, we may need to mail a copy of leaflet to the customer as well. Do you think the above causes and solutions are appropriate?

I look forward to your reply.

Cheers, Bruce

To: Anne Kong (Manager of Exhibition Services) From: Bruce Chan (Assistant e lectronic and i nformation e ngineer) Date: 10 October 2009 Subject: Customer Complaint (Sounds Systems 2009)
 * __Email__**

Dear Miss Kong, I am writing with regret to report to you that we have received a letter of complaint on 8 October 2009 from one of the attendees, Mr Leung, about the recent exhibition, Sounds Systems 2009.

__1) Difficulty in online registration__ Mr Leung complained about the difficulty in online registration. He tried to complete the registration procedures several times, but (...) not succeed. This problem may be contributed by the overloading the server. To prevent the same problems from happening (...) , the server should be upgraded with bandwidth increased.

__2) Over-crowding__ He was dissatisfied with the over-crowding venue. I think we may have underestimated the number of participants. As a result, I suggest improving the estimation next time and booking a larger venue to prevent overcrowding.

__3) No leaflet left__ The last problem he complained about was insufficient copy of leafl ets . At the time Mr Leung visited the booth, the leaflets have already been taken away. This may (...) due to the underestimation in the number of copies needed. I suggest printing extra leaflets next time and providing online version. Moreover, a full set of catalogue and leaflet together with free tickets for the upcoming exhibition could be sent to Mr Leung apologize for the inconvenience caused.

I hope the above information could help you to understand the situation. Would you please kindly approve the above actions?

I am looking forward to your reply.

Yours sincerely, Bruce Chan