Practice+by+esther+and+kaka

__**Memo**__

To:Michelle Li (Trainee of Electronic & Information Engineering Manager) From: Esther Lau (Trainee of Electronic & Information Engineering Manager) Date: 20 October 2009 Subject: Customer Problem

Hi Michelle I hope you can help me. I've just received a letter from Jameson Technology in Hong Kong complaining about their order. They complained that 1. no response from the sales department by phone and email 2. the monitors are impossible to tilt or swivel to their preferred position and angle. 3. the displays on the screen is far from satisfactory. 5. the warranty policy of our company is complicated.

Could you give me some possible causes and solution of the above problems?Looking forward to your early reply. Cheers Esther


 * __Email__**

To: Anson Cheung( Senior Sales Manager) From: Esther Lau (Trainee of Electronic & Information Engineering Manager) Date: 21 October 2009 Subject: Jameson Technology Order

Dear Anson

I have received a letter from Jameson Technology in Hong Kong regarding their order number 0335.

There are several problems stated in the letter:

__**1. no response from our sales department**__ They said that they had attempted many time to contact our sales department by phone and email, but had never been able to get any response. This may be caused by not enough s taffs to answer customers' complaint. Therefore, we can arrange more staff to deal with the requests from the customers.

They said that the monitors they received are impossible to tilt or swivel to their preferred position or angle. Also the quality of the image on the screen is far from satisfactory. A possible explanation for the unsatisfactory monitor quality is that the manufacturer of the monitor has tried a new manufacturing material to produce the monitors. Therefore, we have to ask the manufacturer to provide an exchange for the Jameson Technology.
 * __2.quality of monitor__**

They said that signing every page of the warranty documents is a waste of time. In the future, we can develop the online warranty service for our customers.
 * __3. complicated warranty policy of our company__**

I should be grateful of my suggestions can meet with your approval and can be implemented soon. I am looking forward to receiving your reply.

Yours sincerely, Esther

Comment Good work but you need to work faster. Grammar of 'Staff' - usually no 's'