Activity+11+by+Robbie,+Nemo+and+Jack

To: Charles Mok From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 12 October 2009 Subject: Complaint Letter Hi Charles I've just got a letter from one of our clients complaining about us. I hope you can help me by giving some advice. The client, Fortune Goods ordered 12000 batteries on 23 September, but the consignment (missing word - pronoun) arrived yesterday only contained 1200. Because that, they had to make some emergency purchases.Any ideas about what we can do on this?

They also complained this caused them "considerable inconvenience" and "asked (missing word- pronoun) to make up the shortfall immediately"."Otherwise, they may look elsewhere for their supplies".I think it was probably because data input error or orders mixed up during shipping.Again, what do you think we should do?

Looking forward to your reply. Cheers Lam

To: Bruce Chan(Export Manger) From: William Lam(Trainee Electronic & Information Engineering Manager) Date: 12 October 2009 Subject: Complaint Letter

Dear Mr. Chan:

We have received a letter from our customer, Fortune Goods complaining that they ordered 12000 Everlong super-long batteries on 23 September; however the consignment (missing word: pronoun) arrived yesterday only contained 1200 batteries.
 * __Problem:__**

__**Causes:**__ The above mistake was due to the following reasons: a. Data input error b. Order mixed during shipping

a. Send missing batteries by express courier and assure the customers that it will not happen again by double checking the data input and shipping orders b. Apologize and make compensations by future discount of 10 percentage
 * __Solutions:__**

Request permission for the implementation of the above solutions

Yours sincerely William Lam