Activity+12+by+Austin+&+Mark

To : June Lau (Electronic & Information Engineer) From: Mark Dong(Assistant Electronic & Information Engineer) Date: 27 Oct, 2009 Subject: Customer Complaint

Hi June,

I've just received a complaint letter from one of our customers attending our exhibition Sound Systems 2009.

He said he couldn't register on-line, the venue was not large enough for the exhibition and there was a lack of leaflets. I think it may be due to server overload, (...) underestimation of the number of participants. I suggest to update our server and upload electronic leaflet for download. What do you think?

Looking forward to your early reply.

Cheers

Mark

To : Anne Kong(Exhibition Services Manager) From: Mark Dong(Assistant Electronic & Information Engineer) Date: 27 Oct, 2009 Subject: Sound Systems 2009 Complaint

Dear Anne,

I have received a complaint letter concerning the exhibition Sound System 2009.

There are three problems (...) in the letter: The cause may be server overload. In order to solve the problem, we should upgrade our server.
 * 1. The on-line registration facility was unworkable**

This maybe due to the number of participants was underestimated. We should improve our estimation technique to avoid the problem.
 * 2. The venue was lack of space**

This has the same cause as the previous one. We have one more solution to this problem, which is uploading e-leaflets on our website so that the participants can read them online.
 * 3. The leaflets was in shortage**

Perhaps we should also send an apologize letter to the customer and invite the customer to our next event for compensation.

If my suggestions meet with your approval, I'll implement them immediately.

Kind regards

Mark