Report+by+esther+and+kaka

3. Conclusion

The findings clearly indicate that there are problems existing with excursions, tour guides and all aspects for 20s-30s age group. It can be concluded that we have to improve these aspects.

4. Recommendations

4.1 Excursions Given that all age groups are dissatisfied with this aspect, it is recommended that we can divide the participants into smaller groups.

4.2 Tour guides Since most of the participants are dissatisfied with the tour guides, it is suggested that we should retrain the tour guides to be more professional so that more information can be given to the participants.

4.3 All aspects for 20s-30s age group In the view of the fact that participants in 20s-30s age group are unhappy with all aspects, the company should hold more indoor or outdoor games for them and a hotel with more facilities, e.g. swimming pool, tennis court, should be chosen.

No problems with this.