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To: Charles Mok From: William Lam (Trainee Electronic & Information engineering Manager) Date: 13 October 2009 Subject: Customer Complaint (Order no. 768197)
 * __Memo__**

Hi Charles. I‘ve just received a complaint letter from one of our client. I hope you can help me by giving some advisees.

The Purchasing Officer of Fortune Goods, Mr J.Wong complained about receiving a wrong number of batteries supplied. He ordered 12000 batteries, but we have just delivered 1200 to them. I guess the error may possibly happen in data input or shipping. Do you have any ideas about what we can do about this?

Looking forward to your reply.

Cheers, //William//

__**Email:**__ To: Bruce Chan (Export Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 13 October 2009 Subject: Customer compliant (Order No. 768197)

Dear Mr Chan,

I am writing with regret to report to you that our company has just received a complaint letter on 12 October 2009 about (missing word) wrong number of batteries delivered.

Mr J. Wong, the Purchasing Officer of Fortune Goods, complained about receiving insufficient number of batteries. He ordered 12000 of goods on 23 September, however, our company has delivered only 1200. He complained the error put his firm in a difficult position. As a result, he asked (missing word) to make up the shortfall immediately and to ensure no such error hap pen again.

After deep investigation, I found that the problem is cause by data input error. I suggest we can take several actions now. First, send the missing batteries by express courier immediately. Second, to prevent such error from happening again, a double check procedure of the customer’s order is needed. Last, I suggest giving Mr Wong a 15% off discount in future order as compensation.

I hope you would kindly approve the above actions. I am looking forward to your reply.

Yours sincerely, William