Activity+12+by+matt+and+thomas

To: June Lau (Assistant Electronic & Information Engineer) From: Queentin Robertson (Assistant Electronic & Information Engineer) Date: 9 October 2009 Subject: Complaint about Sound System 2009

Hi June, I hope you can help me. I’ve just received a letter from Michael Leung complaining about the Sound System Exhibition at the Fortune Hotel during 22-25 September. Please help think of some solutions! Mr. Leung complains about 3 problems: 1. Unworkable Online Registration System 2. Unsuitable Venue Size 3. Lack of Leaflets I guess the first problem was because of the overloaded network and the out-dated version of our server. The second problem was due to the venue size and the underestimation of the number of participants. The third problem was also due to the underestimation of the number of participants. Do you have any advice for solutions? Shall we give Mr. Leung free tickets for a future exhibition? I’m not quite sure what to do next. Hope to hear from you soon. Cheers Queentin

To: Anne Kong (Exhibition Services Manager) From: Queentin Robertson (Assistant Electronic & Information Engineer) Date: 10 October 2009 Subject: Complaint about Sound System 2009

Dear Anne I have recently received a complaint from a participant concerning the Sounds System Exhibition we organized at the Fortune Hotel. I have outlined the problems and possible solutions. 1. Unworkable Online Registration System This problem was due to the overloaded network and the out-dated version of our server. For future events I suggest we upgrade our server and choose a more reliable network service provider. 2. Unsuitable Venue Size Another problem was related to the size of the venue and an underestimation of the number of participants. In the future, we could try to book a larger venue for popular events. Also, it would be better to improve our participant estimation techniques. 3. Lack of Leaflets The lack of leaflets implied that our event was popular and we had underestimated the number of participants. For future events I recommend we promote our product with e-leaflet. To comfort the complainant, we could offer free tickets to a future event as well as the leaflets he could not take in the previous event. I hope these suggestions help. Kind regards, Queentin Assistant Electronic & Information Engineer