Practice+by+jack+and+mark

To: Michelle Li(Trainee Electronic & Information Engineering Manager) From: Mark (Trainee Electronic & Information Engineering Manager) Date: 24 October, 2009 Subject: Compliant from the customer(Order No.0335)

Hi Michelle,

I have a big problem and hope you can help me. I've just received a letter from one of our customers complaining about our computer monitors.

His first problem is about the quality of the monitors. It seems that it's impossible for his colleagues to tilt or swivel the screen to the preferred position or angle. The quality of the image on the screen is also far from satisfactory because the screens are unstable and flicker. In addition, the space between individual characters and lines of text is insufficient.

The second problem is about the warranty policy of our company. He thinks it is too complicated as he has to sign every page of the warranty documents.

He also complained that although he has left messages on the phone many times on different days at different times, but there is no reply.

I don't know how to solve the problems above. Can you help me think of some causes and solutions? Looking forward to your help.

Cheers

Mark

To:Anson Cheung(Senior Sales Manager) From:Mark (Trainee Electronic & Information Engineering Manager) Date:26 October, 2009 Subject:Complaint on Malfunctioning computer monitors(Order No.0335)

Dear Anson

I have received a complaint letter from our customer regarding order number 0335.

1.Quality First, there is a quality problem of the monitors which is nearly impossible for their colleagues to tilt or swivel the screen to their preferred position or angle. the quality of the image on the screen is far from satisfactory as they care unstable and flicker and the space between individual characters and lines of text is insufficient. The cause of the problem is that the integrated circuits cannot run properly. The solution is to change the design of the circuits.

2. Warranty The customer complains that the warranty policy of our company is too complicated. He has to sign every page of the documents to make the warranty terms and conditions to come into effect. The cause is that we do not accept photocopying or mass endorsement. To solve it, we can accept either the photocopy or the original document, which is convenient for the customers.

3. Customer Service Another problem mentioned is that the customer has waited a long time after leaving many messages but without receiving any reply. The reason is that we do not have a specific person responsible for the customer service. To solve the problem, we need to employ more staff to handle this job.

To satisfy the complainant, we can offer him a new model of monitor and give him a certain discount in future business.

If my suggestions meet with your approval, I will implement them immediately.

Kind regards Mark

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Report on Mp3 Player in the market:November 2 2009 F.Worthington Electronics

1.Introduction F.Worthington Electronics entered the market of MP3 players three years ago but the market share is keeping low. So M&D Market Research Company did a survey on the MP3s in the market.The aim of this report is to analyze the data and present the ways to increase FW's MP3 market share. 2.Findings According to the Survey results on satisfaction with FW and Keysound MP3 players, customers overall felt more satisfied with the Keysound MP3, 3 Conclusion

4.Recommendations

Comment

Quite good, but you need to shorten the first part so that you have time to complete the second part.