Activity12+by+Jack+and+Nemo

To:June Lau (Assistant Electrical Engineer) From: Nemo Ni (Assistant Electronic&Information Engineer) Date:8 October 2009 Subject:Complaint Letter Hi June. I hope you can help me. I've just received a letter from a participant of Sounds Systems 2009. It said that there were a number of organizational problems in this exhibition. 1. On-line registration facility was "totally" unworkable, which may be caused by overloading of server. Upgrading the server may solve this problem. 2. Overcrowding of the venue.I think the cause was the underestimation of a large public exhibition. I can choose a larger place next time to avoid this problem. 3. the lack of leaflets. The cause was also the underestimation of large public exhibition. Besides preparing more leaflets, I can also provide online version of leaflets.

I need your advises. Is my analysis correct? Looking forward to your early reply. Cheers Nemo Ni

To: Anne Kong(Exhibition Services Manager) From: Nemo Ni(Assistant Electronic&Information Engineer) Date: 8 October 2009 Subject:Sounds Systems 2009 Dear Anne

I have received a complaint letter from a participant of Sounds Systems 2009. In the letter it pointed out three problems of the exhibition. The letter complained that on-line registration facility was "totally unworkable". The cause was the overloading of server. The suggested solution is upgrade the server. The cause was the underestimation of a large public exhibition. I suggest that we could choose a larger place for next similar event. The cause was also the underestimation of large public exhibition. I suggest that more leaflets should be prepared and the online version of leaflets could be provided.
 * __1. On-line registration facility__**
 * __2. Overcrowding of the venue.__**
 * __3. The lack of leaflets.__**

To give a compensation to participants of the exhibition, I suggest to send them a copy of leaflets and public an apology on the website. If my suggestions meet with your approval, I'll implement them immediately.

Kind regards

Nemo