Report+by+Jack,+Yach+&+Mark

Section 2 Findings

The findings from a survey carried out by an engineering consultancy into working conditions at its head office in Central indicate that the three most significant aspects in working conditions are office furniture, equipment and pantry.

2.1 Pantry Only half of the senior and junior staff are satisfied with the pantry. The reasons may be there is no hot water, the fridge is not cool enough or there is only one microwave oven.

2.2 Equipment There are three quarters of the senior staff satisfied with the equipment while the percentage for the junior staff is around 25%. This may be due to the computers for the junior staff is too slow and too old.

2.3 Office Furniture The satisfactory rate for the office furniture is three quarters for the senior staff and around half for the junior staff. This perhaps is because the furniture in senior staff's offices is more comfortable to sit in.

A quarter is not a percentage. Therefore you need to say, "the percentage for the junior staff is around 25%", or "for the junior staff only around a quarter are satisfied".

Section 3 Conclusion

The findings clearly show that the services of the Happy Software Engineering Co. need to be improved. It can be concluded that to satisfy the tourists more, the company should make changes to its excursions, tour guides and hotel.

Section 4 Recommendations

4.1 Since the satisfaction rate for excursions is relatively low due to the crowd, the company should divide the visitors into small groups.

4.2 In view of the unprofessionalism of the tour guides, it is recommended that the company retrain them.

4.3 Given that visitors of 20s-30s age group rate all aspects quite low because of the boring activities and the lack of facilities in the hotel, it is suggested that the company arrange indoor and outdoor games and book a hotel with more available facilities. changes need to be made to all activities for the 20-30 age group. you need to use the noun form of crowd.