Activity_11_by_Jaob&Mark

To: Charles Mok From: William Lam (Trainee Electronic & Information Engineering Manager) Data: 12 October 2009 Subject: Complaint Letter (Order no. 768197)

Hi Charles

I got a complaint letter from the customer who received 1,200 batteries instead of 12,000 as he requested.

I thought of two possible causes: 1. Data input error 2. Order mixed up during shipping

Do you think there are any other causes? What do you think we should do? Looking forward to your reply.

Closing?

To: Bruce Chan (Export Manager) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 12 October 2009 Subject: Complain from our customer with Order no.768197

Dear Mr. Chan

I have received a complaint letter from our customer who ordered 12,000 batteries, but they received only 1,200 batteries.

The cause of this problem is (missing word- article) order (missing word - auxiliary verb) mixed up during shipping. At the first step to solve this problem, we should immediately deliver the rest of the batteries to them by express courier. Secondly, we should connect him to apologize and assure him it will never happen again by improving procedures. At last, give him a future 10% discount. These steps can satisfy the customer from the complaint.

Would you permit me to implement these solutions? I am looking forward to receiving your opinion.

Regards

William Lam Trainee Electronic & Information Engineering Manager