Activity12+by+esther+and+kaka

__Memo__ To: June Lau (Assistant electronic &Information Engineer) From: Esther Yip (Assistant electronic &Information Engineer) Date: 27 October, 2009 Subject: Ask for advice on Customer Complaint

Dear June, I have received a complaint letter from a customer and I have outlined the possible causes and some soluti on. Complaint: 1. The first complaint is difficulty in online registration; the server was not good so it is overloaded. We have to upgrade sever in order to solve this situation. 2. We have under estim ate the number of particip ant so there was overcrowding in (...) venue. We should book a larger venue and improve estimation technique. 3. As there is an underestimation on the (...) participa nt so the number of leafl et was not enough. Therefore, developing E-leaflet is a good idea in order to ensure everyone can get one when they have asked. Could you give me some advice on them ? Thank you very much. Looking forward to your reply.

Cheers, //Esther//

To: Anne Kong(Manager of Exhibition Services) From: Esther Yip (Assistant electronic &Information Engineer) Date: 13 October 2009 Subject: Customer Co mpliant (Sound Systems 2009)
 * __Email:__**

Dear Miss Kong, I am writing to re porting you that we have received a complaint on the exhibition of Sound System 2009 from a customer called Mr. Leung. Mr. Leung has complained mainly on three aspects. Mr. Leung stated that it is difficult to register online and the facility is totally unworkable. He has wasted several hours trying to register online but eventually succeeded in registering by fax. It may be caused by using bad server in our company. It is suggested that we should upgrade our server in the near future. Mr. Leung also stated that the venue is seriously overcrowded because the registration is opened to the public. The venue we had chosen was better su it to a medium-sized business conference than a large exhibition. It may because of the underestimation of the number of participant. We may do a more detailed research and estimation before deciding the venue. In addition, there were not enough leaflets too. We could try to develop e-leaflet which is an online version of the leaflets. Customers who did not get a leaflet can download it from our company website. I sincerely hope that the above suggestion would be implemented. I am looking forward to your reply.
 * (1)** **__Difficulty in online Registration__**
 * __(2)Overcrowding in the venu__**
 * (3)** **__Not enough leaflets__**

Yours sincerely, Esther Yip