Report+by+Jacob+and+Austin

Section 2 Findings From Table 2, one can find that there are three most significant more aspects, including office furniture, equipment and pantry. 2.1 Office furniture According to Table 2, three-quarters of senior staff are satisfied with the office furniture, but less than half of junior staff are satisfied with them. It seems that the office furniture of senior staff is newer and more comfortable than that of junior staff. 2.2 Equipment The findings indicate that almost three-quarters of senior members are satisfied with their equipment, while on the other hand s only almost a quarter of the junior colleagues are satisfied with their s one. This is because the computers of the juniors are older and slower than that of the seniors. 2.3 Pantry Both of senior and junior staff are half satisfied with the pantry. The reasons may be the shortage of necessary facilities such as microwave oven and poor condition of the refrigerator.

furniture is unaccountable. Around half of both senior and junior staff...

Section 3 Conclusion The findings clearly indicate that our familiarization tour to Silicon Valley should be improved. Our survey has shown that some aspects are widely found to be unsatis factory and 20s – 30s age group are least satisfied in every aspect than other groups. It can be concluded that to improve our tour, we should provide a more exciting and high quality tour, especially providing attractive excursions. Section 4 Recommendation s After considering the Findings the following recommendations are made: 4.1 Since the excursions are too crowded to be enjoyed, we should make the group size smaller. 4.2 in the view of the fact that the tour guides give poor information and act unprofessionally, it is recommended that (...) organize retraining program for tour guides. 4.3 Given that the 20s – 30s age group are more unsatisfied in various aspects, we suggest introducing some indoor or outdoor games for them, and, at the same time, change the hotel to the ones with more entertainment facilities, such as tennis courts, swimming pool, and Karaoke.