activity+11+by+winnie+and+tim

To: Charles Mok From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 13 October 2009 Subject: incident about the Order no. 768197 There is something happened in order no. 768197. The customer complains that we have delivered a wrong number of batteries to them (from 12,000 to 1,200). After the investigation, the possible causes are listed as below: 1) data input error · staff type the wrong quantity 2) order mixed up during shipping · There is the similar order in the same time in the company Of course, I think we should do something to tackle it. 1) Apologize to the customer 2) Send the missing batteries (10800) by express company 3) Assure customer it will not happen again: double checking to the data input and shipping order 4) Compensation for the future order: give 10-15% discount So, do you have any suggestion for this?

To: Bruce Chan (Export Manger) From: William Lam (Trainee Electronic & Information Engineering Manager) Date: 13 October 2009 Subject: Ask for permission to deal with the complaint about the order no.768197

Dear Bruce, The complaint from the Everlong Batteries is being settled (Order No 768197). After the investigation, some problems are being identified and can be improved in the future to prevent the similar incident happen again. This complaint is about our company sending an incorrect number of batteries to the Everlong Batteries. The causes are listed as below: 1) data input error · staff type the wrong quantity 2) order mixed up during shipping · There is the similar order in the same time in the company We recommend performing some actions to response to this complaint. 1) Apologize to the customer 2) Send the missing batteries (Quantity: 10,800) by express company immediately after we receive this complaint 3) Assure customer it will not happen again by double check the quotations 4) Compensation the customer by giving 10-15% discount in the future order I am writing to ask for your permission to implement the above suggestions in order to prevent the similar accident happen again and satisfy the customer. I look forward to receiving your response soon.

Yours sincerely William Lam Trainee Electronic & Information Engineering Manager