Activity+12+by+Robbie+and+Yach

To: June Lau (Assistant Electronic Engineer) From: Yach Hu (Assistant Electronic and Information Engineer) Date:9 October 2009 Subject: Complaint Letter

Hi June: Yesterday I received a complaint letter concerning our last exhibition Sound System at the Fortune Hotel(22-25 September), The attendee complained that the online registration facility was unworkable, the venue was overcrowded and there were insufficient leaflets.

I think the first problem was caused by server overloading, and the following two were caused by inaccurate estimation of the attendees.

I have come up with the following solutions to solve the problems correspondingly: upgrading server, improving estimation technique and offering online leaflets.

What are your suggestions? Looking forward to your early reply.

Cheers Yach

To: Anne Kong (Exhibition Services Manager) From: Robbie Wang (Assistant electronic and information engineer) Data: 9 October 2009 Subject: Complaint Letter

Dear Anne

I have received a letter from an attendee of our exhibition Sound System at the Fortune Hotel (22 - 25 September). She complained about 3 problems listed below and the analysed causes and suggested solutions are listed correspondingly:

1. The online registration facility was unworkable Cause: The server was overloaded Solution: Upgrade the server

2. The venue was overcrowded Cause: Our estimation of the number of attendees was not accurate enough Solution: Improve the estimation technique, and book the venue correspondingly

3. The were insufficient leaflets Cause: Also our estimation of the number of attendees was not accurate enough Solution: Improve the estimation technique and also provide online leaflets as well

To compensate the complaining attendees, perhaps we should send the information leaflet to them with our sincere apology and provide them with higher priority for our next activity

If my suggested solutions meet with your approval, I'll implement them immediately.

Kind regards Robbie -